Privacy Policy

Effective Date: June 11th, 2026
Company: Royal Metro LLC "Royal Metro Transportation Services"
Website: Royal-Metro.com

Royal Metro Transportation Services (“Royal Metro,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit an inquiry, request transportation, or communicate with us.

By using our website or submitting your information to Royal Metro, you agree to the terms of this Privacy Policy.

Royal Metro may collect personal information that you voluntarily provide through our website, contact forms, booking forms, phone calls, text messages, emails, or other communication channels.

This information may include:

• Name
• Phone number
• Email address
• Pickup and drop-off locations
• Date and time of requested service
• Number of passengers
• Vehicle preferences
• Service type requested
• Special requests or notes
• Company name, if booking corporate travel
• Wedding, event, or itinerary details
• Payment-related information, if applicable

We may also collect basic technical information when you visit our website, such as browser type, device information, IP address, pages visited, and general website activity.

Royal Metro uses collected information to provide, coordinate, and improve our transportation services.

We may use your information to:

• Respond to inquiries
• Provide quotes
• Coordinate chauffeur, airport, corporate, wedding, party bus, or event transportation
• Confirm service details
• Communicate updates about your reservation or inquiry
• Match clients with appropriate vehicle and chauffeur options
• Process payments, when applicable
• Improve our website, services, and customer experience
• Maintain internal business records
• Send service-related communications
• Comply with legal, regulatory, insurance, or safety requirements

We do not sell your personal information.

Royal Metro may work with vetted chauffeurs, transportation providers, vehicle operators, affiliates, contractors, or partner companies to fulfill certain transportation requests.

When necessary, we may share relevant booking information with these providers, including:

• Client name
• Contact information
• Pickup and drop-off details
• Service date and time
• Passenger count
• Itinerary details
• Special instructions needed to complete the service

We only share information that is reasonably necessary to coordinate and complete the requested transportation service.

Third-party transportation providers may have their own privacy practices, policies, insurance requirements, and operational procedures. Royal Metro is not responsible for the privacy practices of independent third parties.

By submitting your information to Royal Metro, you authorize us to contact you by phone, text message, email, or other communication methods regarding your inquiry, quote, reservation, or service request.

Standard message and data rates may apply for text messages.

You may request that we stop contacting you for non-essential communications at any time. However, we may still contact you when necessary regarding an active booking, pending inquiry, payment matter, legal issue, safety concern, or service-related update.

If Royal Metro accepts online payments, deposits, or card transactions, payment information may be processed through third-party payment processors.

Royal Metro does not intentionally store full credit card numbers unless required and securely handled through an approved payment system. Payment processors may collect and process billing information according to their own privacy policies and security standards.

Our website may use cookies, analytics tools, tracking technologies, or similar features to understand website activity and improve performance.

These tools may collect information such as:

• Pages visited
• Time spent on the website
• Browser type
• Device type
• General location data
• Referral sources

Cookies help us improve the website experience, measure marketing performance, and understand how visitors interact with our services.

You may be able to disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Royal Metro may use contact information or website activity to improve marketing, advertising, and client communication.

This may include:

• Following up on submitted inquiries
• Sending promotional offers, where permitted
• Measuring advertising performance
• Running remarketing or retargeting campaigns
• Understanding which services visitors are interested in

We do not sell personal information to advertisers.

You may opt out of promotional communications by contacting us directly.

Royal Metro takes reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no website, communication system, or electronic storage method is completely secure. By using our website or submitting information electronically, you understand that we cannot guarantee absolute security.

Royal Metro may retain personal information for as long as reasonably necessary to:

• Respond to inquiries
• Provide transportation services
• Maintain business records
• Resolve disputes
• Comply with legal, tax, insurance, or regulatory obligations
• Improve future service and client experience

We may delete, anonymize, or archive information when it is no longer needed.

Royal Metro does not knowingly collect personal information from children under the age of 13.

Our services are intended for adults or individuals booking transportation on behalf of themselves, their families, companies, or event groups. If we become aware that we have collected information from a child without appropriate consent, we will take reasonable steps to delete it.

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Request access to information we have about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request that we limit certain uses of your information
• Opt out of promotional communications

To make a privacy-related request, contact us using the information below.

We may need to verify your identity before processing certain requests.

Our website may contain links to third-party websites, booking tools, payment processors, social media pages, or partner platforms.

Royal Metro is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

Royal Metro may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Your continued use of our website or services after changes are posted means you accept the revised Privacy Policy.

For questions about this Privacy Policy or how your information is handled, please contact us:

Royal Metro Transportation Services
Email: sc@royal-metro.com
Phone: (917)310-5325
Website: royal-metro.com
Location: New York, United States